State Farm® Insurance Agent Ann Teel Hatcher

"David Snelling is awesome, so helpful and knows insurance through and through. Ann has great people helping her. You guys Rock. Joe Walsh"

"We had water damage from a toilet seal in a bathroom and it caused damage to walls around the edge of our bathroom, our brand new bathroom vanity we put in 8 months prior and then to secondary damage caused by a leak from the guest front sink that led to our bedroom, we got damage to the closet, our bedroom floor and master bedroom. State Farm in Crestview adjustor only approved $158 and Sureclean clean up bill alone was $7,000. We haven’t even reached out to the company that will repair our hone. Our adjustor did not call us to go over the claim decision to explain it but just emailed it to us. We call our local office of State Farm in Crestview Ann Teel Hatcher, talk to her staff and even a supervisor because we can’t get our adjustor to call us back and they tell us there is nothing they can do, that they can’t email or call our adjustor and that we will just have to reach out ourself. We ask this office how to appeal and where to find the paperwork and they tell us we have to call the adjustor again who hasn’t called us back. We are further told by this office that the adjustor called them to give them a heads up that we were not going to be happy about the outcome. We were not called but he had time to call the local office. It’s sounds to me that the adjustor was covering for himself and his decision. Who would not be upset about property damage that right now is at $7,000 and we haven’t even looked into repairs yet. We did not cause this damage, Our home is in great shape and we keep it up. Who lifts up their toilet to check water seals. You do not know you have a leak until you see water and when we saw it by our tub we called a plummer right away. No mold damage was found. My husband started out with State Farm in 1976 when he was 16 and he is 65 years old and we have kept them all these years and never had one issue with them. We have been able to pick up the phone to our local office or adjustor and get help and guidance. We just moved back from Wetumpka Alabama and the office there was great and any claims we had were handled promptly snd fairly. The office here just seemed so indifferent or unconcerned about our issue and offered no help. The adjustor doesn’t call back promptly and does not do the reviews fairly and justly. You hear these commercial where insurances care about you and how they are going to handle your stress, jump on claims and give you personalized service and this is by far the worst customer service that we have ever received and we feel we have been so mistreated. Pamela Taylor"

"Yolanda is very helpful and and kind. She's amazing to work with"

"Always great help via phone, super friendly people, awesome customer service!"

"Great service and flexibility"

"Everyone has been so helpful during the time I lived in FL, especially Kathy"

"They are amazing to work with, and always know your name"

"Avoid this company if you want competent insurance service. An agent wrote home and auto policies for me. 2 weeks after the policies went into effect, State Farm (SF) cancelled the homeowner policy due to he potential of roof damage in the event of a storm. My house is custom built with the highest wind mitigation rating possible. 2 weeks later, SF cancelled my 4 auto policies stating I hadn’t provided them with some very basic information. This information was never requested by the agent; I had no idea, and would gladly have provided the info… so again, I was completely blindsided. Additionally the agent spelled my name wrong on the policies. Bottom line, go to another agency in FWB, Destin, or Niceville if you want SF insurance."

"Very professional. Got the lowest quote for auto from them."

"Friendly service! Great people to do business with!!!"

"Ms Hatcher is courteous but don’t even try. My experience was ok until they decided to terminate my auto insurance for filling claims. So I pay for insurance but get terminated for using it when I need it? I will definitely not recommend State Farm no more. Has better service with my previous insurance and better coverage. Do your shopping and heed my warning, they will terminate your insurance for using it."

"I needed to make a change to my policy, everyone there were very helpful and my need was taken care of very smoothly and quickly."

"The entire staff is polite and friendly. It is a pleasure doing business with them."

"I’ve had Insurance with State Farm for over 30 years (14ish with Teel Hatcher) and want to commend Yolanda in the Crestview office. She is very customer oriented, knowledgeable, and patient. She is simply a very pleasant person and a true State Farm asset!"

"I have been a customer for nearly 30 years. I have always been treated like a loved family member. Just had a car crash and had great customer service and assistance in resolving the matter. Yolanda and Cathy are priceless gems."

"Exceptional service!! Customers are treated outstanding. Representatives are highly trained, knowledgable, and eager to help. They focus on the indivdual with a attention on accuracy and what is needed. They take a special interest in educating and helping you understand your coverage and policy. A breath of fresh air these days with people willing to go the extra mile for you!"

"Wonderful people. Pleasure to do business with. They even send you birthday cards. 💜"

"Ann and David were just wonderful helping me with estate issues..always honest and trustworthy...years and years of helpful personal service ..gave plenty of options to consider moving forward...thank you state farm(Ann and David and staff)"

"Very Helpful"

"We have our insurance from them and our car financed from them nice people vwrt caring and friendly"

"Good insurance company with fair prices."

"Wonderful customer service"

"Legally mandated car insurance is BS."

"Very helpful"

"Love this office! The staff really is like family. They really make sure you are in the best possible care with the best policies! More than a good neighbor... these are good friends"